Credit one bank class action lawsuits are suits that have been filed in federal courts for violating state or federal laws. Given that credit one is an online-only bank that provides millions of people in the United States with financial services and that the only way they can collect payment is through phone calls, it is inevitable that they might have violated some laws at one point or the other.

In this guide, we take an in-depth look at Credit one bank, the lawsuits filed against them, and how you can defend yourself if they file a lawsuit against you for late payment.

What is credit one bank?

Credit one bank provides credit cards to persons whose credit card scores are less. They are an online bank. Their interest rates are quite high since, in general, they approve credit for people whose credit history is shaky. Their annual and monthly fees are higher than normal. Therefore, people who acquire credit one bank credit cards pay higher interest rates and fees than people with other credit cards.

It is located in Las Vegas in Nevada. It is incorporated in the state and has been active since 1998. They are not debt buyers or collection agencies. Their sole purpose is to issue credit cards to people they approve. They approve credit cards to people with a low credit score, as low as 370, which is why there may be an unusually higher number of uncollected accounts.

Complains against credit one bank

Since 2015, the BBB (Better Business Bureau) has reported over 1200 complaints against Credit One Bank. The complaints allege that credit one bank has:

  • Received payments and misapplied them.
  • They collected late fees from payments made on time by posting late payments.
  • It made it difficult for people to post their payments online, then charge $9.95 to take payments over the phone.
  • Charged fees that people didn’t agree to and are not listed in the original agreement.
  • It made false reports to credit reporting agencies.
  • Failed to remove fraudulent charges from peoples’ credit cards.
  • Refused to close peoples’ accounts or accept payment without several forms of identification.

Some of these reported incidents and practices of this bank may violate state or federal laws.

Class Action Lawsuit Against Credit One Bank

A Chicago federal law court in 2014 received a lawsuit filed against Credit One bank. The minor child who filed the suit alleged that the bank made numerous calls regarding a debt her mother owed the bank. However, the minor was not listed as an authorized user or a joint credit card account owner. From July 2015 through November 2015, the complaint listed that the bank had made over 1.3 billion calls to people totaling 144,000 people, receiving an average of 500 calls per person.

In West Virginia, another lawsuit was filed in a federal court in 2015 for repeatedly calling the plaintiff. The calls were placed on auto dialer and kept coming even after the plaintiff asked them to stop calling three times. Credit One bank made all these calls to collect money from the plaintiff that the bank believed she owed them.

In 2016, California residents filed class-action lawsuits against credit one for violating the TCPA (Telephone Consumer Protection Act of 1991) and RFDCPA (Rosenthal Fair Debt Collection Practices Act). Like the other lawsuits, the plaintiff alleged that the bank had repeatedly called them to collect a debt. That same year, another California resident filed another suit against one bank for calling to collect on a debt. However, she was not the person the bank was trying to reach, and neither did she know the person. Even after the bank learned this, they continued to call her persistently.

Another lawsuit was filed against the bank in Florida in 2018. The plaintiff had even written to the bank asking them to stop with the various calls, but they didn’t, therefore violating the TCPA.

How to Defend Yourself from Credit One Bank Lawsuit

It is a stress-inducing and harrowing experience to receive threatening phone calls and correspondences from Credit one bank. They may escalate their pursuit by filing a lawsuit against you. If you are served with a collection lawsuit, you should understand what happens and the steps you can take to legally your rights. Below are some tips you can follow to defend yourself against a credit one bank lawsuit:

  • The first step is to answer the collection lawsuit on time. This gives you an edge on the lawsuit. It also ensures that one doesn’t seek a default judgment against you.
  • Challenge credit one bank to prove they have a right to sue you. They can do this by providing a signed credit card agreement. If they can’t provide these documents, you can request a dismissal of the suit.
  • Raise the statute of limitations as a defense. In most states, creditors have a period where they can try and collect a debt. If the time elapses and they haven’t managed to, the statute is deemed expired. If this is the case, then you can use it in your favor to have the case dismissed.


Credit one bank provides a way out for people with fewer credit scores. It is a good place to start for people trying to build their credit limit. However, based on the number of lawsuits that have been placed against them regarding their numerous phone calls, it is advisable that before you approach them for a credit card, you make sure that you can make payments on time.


  1. I just received a card from Credit One Bank. It has not even been a month yet and most of what I’ve read online is happening to me. What are my rights for the state of Missouri?

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